Course Description

Business Outcomes have become a very hot topic in both agile and want-to-be agile organizations over the past two years or so, with declarations such as Outcomes over Outputs! headlining conference keynotes and presentations, leading business sites such as Forbes, analysts such as Forrester Research, articles, blog posts, and of course Tweets. 

But what are they? How do we write them? How do we know they are really Business Outcomes and not something else? Are we confusing them with the measurements, or metrics, or indicators that we would use to determine they are occurring? Are they about us or our Customers or both?

Business Outcomes Explained will answer these questions and more and provide you with some basic tools to help you properly define them so they can be communicated and measured.  

We will also share lessons from the real-world on topics such as:

  • Organizational Structure 
  • What happens when organizations avoid addressing their core problems and constraints 
  • A new role for leaders 
  • Why organizations need to become purpose-defined and evidence-driven
  • Employee engagement and distributed decision-making
  • The starting point to successful procurement
  • The shift from rules-based management to Business Outcomes and principles-based management

Business Outcomes Explained is part of the Lean-Agile Strategy curriculum of courses

Course Structure

This is a self-paced course that introduces you what Business Outcomes are and are not.

Course curriculum

  • 1
  • 2

    02 - Myth and Reality

    • Lesson 1: Why is there confusion around Business Outcomes?

    • Lesson 2: What are Business Outcomes?

  • 3

    03 - Types and Meaning

    • Lesson 1: The Origins of Business Outcomes

    • Lesson 2: The Four Types of Business Outcomes

    • Lesson 3: The Temporality of Business Outcomes

    • Lesson 4: Writing Business Outcomes Statements

    • Lesson 5: Industry Influences

  • 4

    04 - Lessons Learned in the real-world

    • Lessons learned in the real-world

    • Before you go - share what you have understood from this course

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